Thank you for shopping with r2fitsports.com! We are committed to providing you with top-quality sports shoes and accessories. If you are not entirely satisfied with your purchase, we offer a straightforward Refunds & Returns policy to ensure your shopping experience is hassle-free.
Returns Eligibility:
1.1. Products must be returned within 30 days from the date of delivery.
1.2. The items must be unused, in their original condition, and with all original tags and packaging intact.
1.3. Personalized or custom-made products are not eligible for return unless there is a manufacturing defect or shipping damage.
Initiating a Return:
2.1. To initiate a return, please follow these steps:
a. Contact our customer support team at info@r2fitsports.com to inform us about your return request.
b. Provide your order number, the item(s) you wish to return, and the reason for the return.
c. Our team will guide you through the return process and provide you with a Return Authorization Number (RAN) and further instructions.
Shipping the Return:
3.1. Once you have received the RAN, securely package the item(s) and include the RAN on the shipping label.
3.2. You are responsible for the return shipping costs, except in cases of manufacturing defects or shipping damage.
3.3. We recommend using a trackable shipping method to ensure the safe delivery of the returned item(s).
Refunds:
4.1. Once we receive and inspect the returned item(s), we will process your refund within 10 business days.
4.2. The refund will be issued to the original payment method used for the purchase, unless otherwise agreed upon with our customer support team.
4.3. Please note that it may take additional time for the refund to reflect in your account, depending on your bank or payment processor.
Exchanges:
5.1. If you would like to exchange your purchase for a different size or product, please contact our customer support team.
5.2. Exchanges are subject to product availability. If the requested item is not available, we will process a refund for the returned product as outlined above.
Damaged or Defective Items:
6.1. In the rare event that you receive a damaged or defective item, please contact us immediately.
6.2. We may request photos of the damaged product to assess the issue and expedite the return process.
6.3. We will provide a prepaid shipping label for the return of damaged or defective items.
Contact Us:
7.1. If you have any questions or concerns about our Refunds & Returns policy, please contact our customer support team at info@r2fitsports.com. We are here to assist you and ensure your satisfaction.
By making a purchase on r2fitsports.com, you agree to abide by our Refunds & Returns policy. We reserve the right to modify this policy at any time, and any updates will be posted on our website.